Returns & Exchanges
At Biket Hillcrest, we want you to be fully satisfied with your gear; if your purchase doesn't meet your performance needs, you can return it within 30 days of delivery. All items must be in original, unused condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Pack Your Gear
Securely place the items in their original packaging, ensuring all manuals and accessories are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our technicians verify the condition of the returned equipment, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing