Frequently Asked Questions
Everything you need to know about your ride with Biket Hillcrest.
What is the standard shipping time for bikes and gear?
We typically process orders within 1-2 business days. Domestic shipping for accessories takes 3-5 days, while full bike builds may take 7-10 business days to ensure safe, professional packaging.
Do my bikes come fully assembled?
To ensure safe transit, bikes are shipped 85% assembled. You will need to install the front wheel, handlebars, pedals, and seatpost. We include a basic tool kit and a step-by-step assembly guide with every purchase.
What is your return policy for cycling equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for bicycle returns, a restocking fee may apply, and the customer is responsible for return shipping costs.
Do you offer professional bike fitting services?
Yes, we provide virtual sizing consultations to help you choose the right frame. If you are local to Hillcrest, you can visit our shop for a comprehensive professional fitting session.
Are your products covered by a warranty?
Every bike sold through Biket Hillcrest comes with a manufacturer's warranty. This typically covers frame defects for a lifetime and components for one year, depending on the specific brand.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm to help you spread the cost of your new high-performance bike.